Customer Support Agent - Norwegian Market

  • Job Reference: 00000010-1
  • Date Posted: 9 October 2018
  • Recruiter: Leo Vegas
  • Location: Sliema
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Company Description 

LeoVegas is Europe's leading mobile gaming operator, and has received international recognition as a pioneer and technology leader. GIQ trade magazine summarised it as "LeoVegas is leading the way into the mobile future. We run Europe’s fastest and most user-friendly mobile gaming platform, and with consistent innovation, now offering the world’s largest roulette selection, the most varied suite of live casino entertainment in HD, the fastest sportsbook product and the widest selection of slots (over 1,000 on desktop, mobile and tablet), LeoVegas truly is, The King of Mobile casino!

With cutting edge technology, innovative data, and a strong entrepreneurial management and team spirit, LeoVegas has grown to become the gaming provider of choice. LeoVegas is internationally recognised as a leader in mobile gaming and has won several prestigious industry awards, including the 2016 International Gaming Award for ’Casino Operator of the Year’, EGR’s ‘Mobile Marketing Campaign of the Year’, ‘Nordic Operator of the Year’, ‘Innovation in Mobile and Tablet’ and many others.

LeoVegas Mobile Gaming Group is listed on Nasdaq First North Premier, under the ticker symbol LEO. LeoVegas employs a team of 600+ talented people in its offices around Europe. www.LeoVegas.com and further on LeoVegasGroup.com

 Job Description 

  • Answering customers enquiries for LeoVegas.com via phone, email and live chat in a timely and professional manner
  • Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Working together with the Payments/Fraud department to manage customers' withdrawals
  • Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
  • Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
  • Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

 Qualifications

  •  Native Norwegian speaking, also having fluent English
  • Ideally, previous experience from within the Norwegian Gaming industry
  • Ability to listen and come up with solutions to customers problems
  • Ability to work independent and as a part of a team
  • Work well under pressure
  • Be flexible when it comes to working hours

In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

 

Additional Information

Hours

Rotating shifts covering Monday to Sunday 08.00 - 01.00

Salary

Competitive guaranteed salary and benefits such as gym allowance, health insurance and modern and relaxed office environment. If you are not based in Malta we will also provide you with a relocation package. 

**Applications in English only please.